Difference between revisions of "Frequently Asked Questions"

Revision as of 01:02, 14 August 2013

This page contains many of the problems that players commonly encounter, with possible solutions for each.

Account/Banning and Premium Issues

These questions address your in-game account, including bans and premium registration. For any issues regarding your account not mentioned here, use our contact form or send an e-mail to us directly via "support (at) thd.vg" (alternatively "thd.supp (at) gmail.com"). Please wait for a response patiently.

I was kicked/banned from a specific server for no reason. What do I do?

First, take the time to make sure that your ban wasn't a ping ban. You can get ping banned if you lag excessively on the server or if a sudden lag spike occurs. The ban typically lasts only about ten minutes, so you can check back in afterwards, if your ping stabilizes. To stay on the safe side you should make sure that you join a server which is in your vicinity and also turn off any programmes running in background which cause excessive Internet traffic (like uploading and/or downloading). If you were banned by an administrator of the server, you can try to appeal your ban to the server owners in their respective server thread, which should be found in the forum in this section.

My account was banned. How can I get it lifted?

You may appeal a global ban (when your account is denied access to the master server) by posting in this thread or by sending an email to "support (at) thd.vg".

An example of the email you should receive after purchasing premium

How does purchasing work?

To provide convenient purchases world-wide, we provide multiple ways to buy the full version. Purchases can sometimes take up to five days to process your order, according to the method of payment you choose. If the method you have chosen directs you to receive an email, ensure that you check the inbox of the account that you provided to the merchant to receive your code. (i.e. Code is sent to your E-mail address connected with Paypal/BMT Micro purchase.) To activate the full version, simply login to this website and click on "Panel" at the top then enter your redemption code. You can also give this code as a gift, but remember, each code can only be redeemed once.

There is nothing like special download for the full version of the game. All the features are already in the game. It gets unlocked when you redeem the code in order to make your account Gold.

How come I didn't receive my gold activation key?

First of all please check your spambox/junk for the e-mail.

Please send an e-mail to "support (at) thd.vg" (alternatively "thd.supp (at) gmail.com") with any relevant details:

• Account name
• E-mail address tied to it
• The way you have purchased the game (BMT Micro, Paypal)
  • If purchased through Paypal or BMT Micro then please include also E-mail address provided for purchase

Please keep in mind that depending on way of payment the time to get the code varies:

• Paypal - should be instant, sometimes it takes up to few hours.
• Paypal eCheck - up to 5 business days.
• BMT Micro - up to 3 business days

I bought the game from the website, will I get a Steam key and a Desura key?

Yes, you will get a Steam key when KAG is released on Steam. If you want a Desura key: Go to the KAG website and login. Click on "Panel" at the top and then on "Get your Desura Key!". (Note that your Steam key is not yet available.)

I didn't receive website activation e-mail. What should I do?

First of all please check your spambox/junk for the e-mail.

Please go to our main website and log in there (at the top of the page). Once you do it please click on "Panel" at the top. From the pop up menu choose "Resend activation E-mail". It should do what is says - resend the missing e-mail to activate your account.

How do I redeem the code to get gold account?

To setup your account you'll need to login into your KAG Game Account (or create a new account if you don't have one). Now go to main website and click on "Panel" at the top. Click on "Redeem Gold" and enter your code. Now please start the game, log-in and join any on-line server to register your gold status with the game.

Why doesn't the login button on the website work?

You may be using Internet Explorer or an outdated browser that doesn't support the features of our website. Try another browser like Mozilla Firefox or Google Chrome.

I bought the full version using Desura. Why am I not premium?

If you don't have premium after purchasing via Desura, click on the “Play” tab and right click King Arthur's Gold, hit “View CD key” - copy and paste the code and follow instructions which you can find here.

Where do I report conduct violators/griefers/hackers?

All reports of abusive players should be posted in this section of the forum. Be sure to follow all the guidelines for filing a report.

Can I change my account name?

It is a hassle for the staff - several different systems share user/authentication information, but it is possible. Because of the previously mentioned problems we offer name change only to people who donate to forums and PM Furai/Shadlington about it.

Technical Support

I don't see any servers/I only see a couple of servers

Check if your client is up-to-date. If it's out of date, uninstall kag, delete the entire folder, and then download a new copy of kag from here. If it won't work then go to your KAG/App folder and delete there file called "version.txt" and run the game afterwards.

I get a message that manual update is needed. What should I do?

You need to download the latest version of the game from our website and reinstall it. Make sure that you first completely uninstall the old version and remove all the remaining files.

Will I lose my Gold status after re-installation of the game?

No. The gold features are tied to your account - not to the game itself. There is nothing like the full version of the game. All the features get unlocked when you log in and join any on-line game, of course if you have a Golden account.

I have installed the game. How do I play it?

First of all one have to launch the game - you do it by double-clicking "KAG.exe" in your main KAG folder or by running it from the shortcut on your desktop (if you have one). You can also hit "windows" key on your keyboard and look for it there - it should be listed under name of "King Arthur's Gold". If you have Windows Vista or later (Windows 7, 8) you should be able to type into the search bar (in the start menu) "KAG" and you should see the "Play KAG" icon - just click it to launch the game. After doing so the game should start checking for updates and apply changes if needed. Now you should be able to see the launcher. It consist of few items which are worth checking out:

• Play - Hit it to launch the game right away.
• Setup - Here you can setup your resolution.
• Create account - redirects you to our main website registration form where you can create an account if you don't have one yet.
• KAG Community - collection of links:
  • Forums - Redirects to our forums. It's really nice source of information.
  • Wiki - Redirects you to this wiki. It holds many useful articles.
  • Manual - Redirects you to the manual done by SirSalami. It introduces player to basics of game like movement, etc.
  • Blog - Redirects to developers blog where you can see where our development is going.
  • Report bugs - Redirects to our bugtracking system where one can report bugs.
• News - (stripe on the bottom) Here you can see tweets from our Twitter account.

After hitting the "Play" button the actual game will launch. Here you will be asked to log in. Supply the form with your account credentials (username and password) and confirm by clicking green tick mark.

You can also create an account here and recover the lost account (both options redirect to our main website's appropriate pages). There is also option to play the game off-line if one desires to do so - just click the "Offline" button.

If it's the first time you play after upgrading your account to Gold - you should play any on-line game to activate all the paid features first.

That's pretty much all you need to know about it. For more information, please refer to the manual.

I can't type, my letters are invisible or appear as weird boxes

Make sure your keyboard layout is set to English.

How do I change the resolution or switch to fullscreen?

When the launcher window shows up click on "Setup". There you can choose if you want to play fullscreen or windowed and also set your resolution. Alternatively you can change these settings by opening “startup_config.cfg” (located in "<KAG Directory>") using a text editor.

How do I change the location of the chatbox?

Join a server or start singleplayer, once ingame, press the [HOME] key. This should bring up the console. Type: /cc_valign 2 press [ENTER] key press [HOME] key again to remove the console Type something to refresh the chatbox. Now your chatbox should have moved to the bottom of the screen. Changing it /cc_valign 0 will move it to the default top of the screen. Alternatively: Open autoconfig.cfg (located in "<KAG Directory>") with a text editor and change the cc_valign to 2.

I'm playing KAG on my Linux system and I hear no sound.

Install “lib32asound2-dev” (ALSA Developer package) by typing sudo apt-get install lib32asound2-dev or just install “lib32asound2-dev” directly from the Software Centre. Note that on some Linux distro's sound is buggy.

My game says it can't load autoconfig.gm AND/OR my game quits after hitting play

Make sure you're not using a clantag with a `(backtick) or a ; (semicolon) in it. Those currently break KAG. Either redownload kag or replace your total autoconfig.gm with a file with just one ; in it. This will reset all settings to default. Open autoconfig.gm (located in "<KAG Directory>\Base\Scripts") with a text editor, delete all lines, add ; and then save.

How do I get rid of the red and blue box?

At times the scoreboard seems to get stuck on your screen. If pressing [TAB] a few times doesn't work, press the Left Mouse Button and the Right Mouse Button at the same time and then press [TAB].

I'm stuck how do I respawn?

Press the escape button and you can either “Drink Poison” or switch to the same team you were on.

I'm suffering from low FPS

• Lower the resolution.
• Change the following lines in the "autoconfig.cfg"-file (located in "<KAG Directory>"):
• Turn off minimap: sv_showminimap=0;
• Set the color quality to 16bit: v_bpp=16;
• Turn off vsync: v_vsync=0;

I see weird wispy clouds on my screenshots taken with [F4]

It's a known bug. These “clouds” are accidentally saved in the alpha channel. Just save the screenshots in “jpg” format or open them with any program that doesn't support alpha channel, like Paint.

“Could not connect to Authentication server, Check your internet connection and try again”

Make sure your computer is set to the correct date, see this thread for more information. Some people have also reported to have authentication problems when their router's DMZ is configured incorrectly.

ALT Tabbing causes my window to glitch

Restart the game and press ALT+Tab to go back into the game rather then clicking it.

General Troubleshooting

If your game does not start up at all, maybe trying one of these methods will solve your problem.

• Uninstall KAG, delete the entire folder and download and install a clean copy of KAG
• Disable anti-virus/anti-malware protection software and firewall software (Including Windows firewall). Please note: disable these programs and protection services at your own risk.
• Disable UAC (Windows Vista/7) Please note: disable this protection service at your own risk.
• Run as administrator and make sure you have correct user privileges.
• Disable the overlay feature on certain background programs. (Programs such as Xfire, Mumble, and Ventrillo)