Difference between revisions of "Frequently Asked Questions"

Revision as of 02:46, 23 October 2012

This page contains many of the problems that players commonly encounter, with possible solutions for each.

Account/Banning and Premium Issues

These questions address your in-game account, including bans and premium registration. For any issues regarding your account not mentioned here, send an e-mail "support (at) thd.vg" (alternatively "thd.supp (at) gmail.com"). Please wait for a response patiently.

I was kicked/banned from a specific server for no reason. What do I do?

First, take the time to make sure that your ban wasn't a ping ban. You can get ping banned if you lag excessively on the server or if a sudden lag spike occurs. The ban typically lasts only about ten minutes, so you can check back in afterward, if your ping stabilizes. If you were banned by an administrator of the server, you can try to appeal your ban to the server owners in their respective server thread, which should be found in the forum in this section.

My account was banned. How can I get it lifted?

You may appeal a global ban (when your account is denied access to the master server) by posting in this thread or by sending an email to "support (at) thd.vg".

An example of the email you should receive after purchasing premium

How come I didn't receive the website registration mail or my premium activation key?

Please send an e-mail to "support (at) thd.vg" (alternatively "thd.supp (at) gmail.com") with any relevant details.

How do I redeem the code to get premium?

Login on the main website and enter the code you got in the mail in the box found here.

Why doesn't the login button on the website work?

You may be using Internet Explorer or an outdated browser that doesn't support the features of our website. Try another browser like Mozilla Firefox.

I bought the full version using Desura. Why am I not premium?

If you don't have premium after purchasing via Desura, click on the “Play” tab and right click King Arthur's Gold, hit “View CD key” - copy and paste the code and redeem it on the website here.

Where do I report conduct violators/griefers/hackers?

All reports of abusive players should be posted in this section of the forum. Be sure to follow all the guidelines for filing a report.

Can I change my account name?

More likely than not, no. It is a hassle because several different systems share user/authentication information.

Technical Support

Crashes and Troubleshooting

Additional support