Frequently Asked Questions

This page contains many of the problems that players commonly encounter, with possible solutions for each.

Account/Banning and Premium Issues

These questions address your in-game account, including bans and premium registration. For any issues regarding your account not mentioned here, send an e-mail "support (at) thd.vg" (alternatively "thd.supp (at) gmail.com"). Please wait for a response patiently.

I was kicked/banned from a specific server for no reason. What do I do?

First, take the time to make sure that your ban wasn't a ping ban. You can get ping banned if you lag excessively on the server or if a sudden lag spike occurs. The ban typically lasts only about ten minutes, so you can check back in afterward, if your ping stabilizes. If you were banned by an administrator of the server, you can try to appeal your ban to the server owners in their respective server thread, which should be found in the forum in this section.

My account was banned. How can I get it lifted?

You may appeal a global ban (when your account is denied access to the master server) by posting in this thread or by sending an email to "support (at) thd.vg".

An example of the email you should receive after purchasing premium

How come I didn't receive the website registration mail or my premium activation key?

Please send an e-mail to "support (at) thd.vg" (alternatively "thd.supp (at) gmail.com") with any relevant details:

Account name
E-mail address tied to it
The way you have purchased the game (BMT Micro, Zong, Paypal)
- If purchased through Paypal or BMT Micro then please include also E-mail address provided for purchase
- If purchased through Zong - please provide Txn Codes and mobile phone number together with country code

Please keep in mind that depending on way of payment the time to get the code varies:

Paypal - should be instant, sometimes it takes up to few hours.
Paypal eCheck - up to 5 business days.
BMT Micro - up to 3 business days
Zong - should be instant if done correctly.

How do I redeem the code to get premium?

To setup your account you'll need to login into your KAG Game Account (or create it if you don't have one). Now go to main website and click Panel[your name] on the top bar. Click Redeem Gold and enter there your code.

Why doesn't the login button on the website work?

You may be using Internet Explorer or an outdated browser that doesn't support the features of our website. Try another browser like Mozilla Firefox or Google Chrome.

I bought the full version using Desura. Why am I not premium?

If you don't have premium after purchasing via Desura, click on the “Play” tab and right click King Arthur's Gold, hit “View CD key” - copy and paste the code and follow instructions which you can find here.

Where do I report conduct violators/griefers/hackers?

All reports of abusive players should be posted in this section of the forum. Be sure to follow all the guidelines for filing a report.

Can I change my account name?

More likely than not, no. It is a hassle because several different systems share user/authentication information.

Technical Support

I don't see any servers/I only see a couple of servers

Check if your client is up-to-date. If it's out of date, uninstall kag, delete the entire folder, and then download a new copy of kag from here.

I get message that manual update is needed. What should I do?

You need to download the latest version of the game from our website and reinstall it. Make sure that you first completely uninstall the old version and remove all the remaining files.

Will I lose my Gold status after re-installation of the game?

No. The gold features are tied to your account - not to the game itself. There is nothing like the full version of the game. All the features get unlocked when you log in and join any on-line game, of course if you have a Golden account.

I can't type, my letters are invisible or appear as weird boxes

Make sure your keyboard layout is set to English.

How do I change the resolution or switch to fullscreen?

When the launcher window shows up click on "Setup". There you can choose if you want to play fullscreen or windowed and also set your resolution. Alternatively you can change these settings by opening “startup_config.gm” (located in "<KAG Directory>\Base\Scripts") using a text editor.

How do I change the location of the chatbox?

Join a server or start singleplayer, once ingame, press the [HOME] key. This should bring up the console. Type: /cc_valign 2 press [ENTER] key press [HOME] key again to remove the console Type something to refresh the chatbox. Now your chatbox should have moved to the bottom of the screen. Changing it /cc_valign 0 will move it to the default top of the screen. Alternatively: Open autoconfig.gm (located in "<KAG Directory>\Base\Scripts") with a text editor and change the global cc_valign to 2.

I'm playing KAG on my Linux system and I hear no sound.

Install “lib32asound2-dev” (ALSA Developer package) by typing sudo apt-get install lib32asound2-dev or just install “lib32asound2-dev” directly from the Software Centre.

My game says it can't load autoconfig.gm AND/OR my game quits after hitting play

Make sure you're not using a clantag with a `(backtick) or a ; (semicolon) in it. Those currently break KAG. Either redownload kag or replace your total autoconfig.gm with a file with just one ; in it. This will reset all settings to default. Open autoconfig.gm (located in "<KAG Directory>\Base\Scripts") with a text editor, delete all lines, add ; and then save.

How do I get rid of the red and blue box?

At times the scoreboard seems to get stuck on your screen. If pressing [TAB] a few times doesn't work, press the Left Mouse Button and the Right Mouse Button at the same time and then press [TAB].

I'm stuck how do I respawn?

Press backspace and you can either “Drink Poison” or switch to the same team you were on.

I'm suffering from low FPS

Lower the resolution.
Change the following lines in the "autoconfig.gm"-file (located in "<KAG Directory>\Base\Scripts"):
Turn off minimap: sv_showminimap=0;
Set the color quality to 16bit: globalv_bpp=16;
Turn off vsync: globalv_vsync=0;

I see weird wispy clouds on my screenshots taken with [F4]

It's a known bug. These “clouds” are accidentally saved in the alpha channel. Just save the screenshots in “jpg” format or open them with any program that doesn't support alpha channel, like Paint.

“Could not connect to Authentication server, Check your internet connection and try again”

Make sure your computer is set to the correct date, see this thread for more information. Some people have also reported to have authentication problems when their router's DMZ is configured incorrectly.

ALT Tabbing causes my window to glitch

Restart the game and press ALT+Tab to go back into the game rather then clicking it.

General Troubleshooting

If your game does not start up at all, maybe trying one of these methods will solve your problem.

Uninstall KAG, delete the entire folder afterwards and install from a clean copy from http://kag2d.com
Disable anti-virus/anti-malware protection software and firewall software (Including Windows firewall). Please note: disable these programs and protection services at your own risk.
Disable UAC (Windows Vista/7) Please note: disable this protection service at your own risk.
Run as administrator and make sure you have correct user privileges.
Disable the overlay feature on certain background programs. (Programs such as Xfire, Mumble, and Ventrillo)