Difference between revisions of "Client Not Updating"
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If your client is not updating (the build number does not match that which you know to be recent): | If your client is not updating (the build number does not match that which you know to be recent): | ||
| − | * Copy Logs/app.txt somewhere (yes, copy it somewhere, don't just open it - this is so you don't lose the current file the next time you run KAG). Open it up and look at the first 20 lines or so for the error relating to autoupdate. You can post your app.txt log file on the Help forum and someone can help you figure out what is wrong | + | * Copy Logs/app.txt somewhere (yes, copy it somewhere, don't just open it - this is so you don't lose the current file the next time you run KAG). Open it up and look at the first 20 lines or so for the error relating to autoupdate. You can post your app.txt log file on the Help forum and someone can help you figure out what is wrong. '''E-mail this file to FliesLikeABrick: ryan@u13.net''' so that he can find and fix any bugs in the autoupdater that might be causing this problem |
* A quick possible fix is to delete App/version.txt and restart KAG | * A quick possible fix is to delete App/version.txt and restart KAG | ||
* (Windows only) If your KAG is installed inside c:\Program Files\ or you installed it from Desura, this is possibly a permissions problem. Try installing KAG from the homepage download into the default location (It will install inside your profile under c:\Users\*) | * (Windows only) If your KAG is installed inside c:\Program Files\ or you installed it from Desura, this is possibly a permissions problem. Try installing KAG from the homepage download into the default location (It will install inside your profile under c:\Users\*) | ||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
Revision as of 04:40, 27 September 2012
If your client is not updating (the build number does not match that which you know to be recent):
- Copy Logs/app.txt somewhere (yes, copy it somewhere, don't just open it - this is so you don't lose the current file the next time you run KAG). Open it up and look at the first 20 lines or so for the error relating to autoupdate. You can post your app.txt log file on the Help forum and someone can help you figure out what is wrong. E-mail this file to FliesLikeABrick: ryan@u13.net so that he can find and fix any bugs in the autoupdater that might be causing this problem
- A quick possible fix is to delete App/version.txt and restart KAG
- (Windows only) If your KAG is installed inside c:\Program Files\ or you installed it from Desura, this is possibly a permissions problem. Try installing KAG from the homepage download into the default location (It will install inside your profile under c:\Users\*)
